Frequently asked questions/inquiries

You cannot purchase while "SOLD OUT" is displayed.
However, if we decide to sell additional tickets or if there is a cancellation without payment, there is a possibility that we will resell that amount.
In addition, the timing of resale is irregular, so we are unable to respond to inquiries.
Please note.

It is possible that you have set up domain-specific reception, etc.
Please configure your settings so that you can receive emails from noreply@umedacypher-store.com.
Additionally, order confirmation emails are automatically sent from the system, so if you do not receive them, your settings may be set so that you cannot receive emails sent from the system, emails containing URLs, or automatically sent emails. There may be. Please check your reception settings.
If you do not receive an order confirmation email, please check your order details from "Order History" on [My Page].

We apologize for the inconvenience, but please check your email reception settings.

Once an order has been completed, it is not possible to add/change the order details, change the payment method, or cancel the order.
Please consider carefully before ordering.

Please select [Same as shipping address] here.
Even if you select [Use a different billing address] and change your address, we will not send an invoice to the new address.
Please note.

This is a payment agency service.
If you wish to pay at a convenience store, please select your payment method.

We accept credit cards, convenience store payments, QR payments, and atone next month payments.

The number required for payment is displayed on the screen when you complete your order.
Additionally, KOMOJU will automatically send you an email containing the number required for payment. *This message is sent from "no-reply@komoju.com".
If you did not take a copy of your payment number when completing your order, or if you were unable to receive emails from KOMOJU due to domain settings, etc., you will not be able to confirm your payment number. Please place your order again.

For convenience store payments, orders that have passed the payment deadline will be automatically canceled.
You will not be able to make a payment or restore your order after the payment deadline has passed, so please place your order again.

*Atone If you use next month payment, it will not be canceled even if the payment deadline has passed.
For more information, please check " What should I do if the payment deadline has passed? " on the atone official website before making the payment.

Once the payment is complete, KOMOJU will send you a payment completion email.
If you have set up to receive emails, please remove the filter for "@komoju.com" and configure your settings so that you can receive emails from no-reply@komoju.com.

Payment will be made after your order is placed, so please check the debit date listed on your statement for the month after the month in which you placed your order.
Please note that "Umeda Cypher STORE" will be written on your statement from your credit card company.
Payment can only be made in one lump sum.

Even if your order is canceled due to the payment deadline, the payment status will be displayed as [Pending].
Please click on the order number to see the cancellation date.

Shipping times vary depending on the product you order, so please check the details page for each product.
*For products that do not have a shipping date listed on the product details page, payment will normally be made within 10 business days (Saturdays, Sundays, and Holidays) after payment is confirmed if the payment method is convenience store payment (KOMOJU), or after order confirmation if other payment methods are used. It will be shipped in about 10 days (excluding shipping).
*Since the term refers to ``shipment'' rather than ``arrival'', the actual number of days it takes for delivery will vary depending on your area and transportation conditions.
*If you order products with different scheduled shipping dates at the same time, they will be shipped together based on the product with the latest scheduled shipping date.
*Goods on sale at venues such as events may take more than 10 business days to ship depending on inventory status.
*Specification of delivery date and time, delivery method, and special packaging such as gifts cannot be accepted.
*Products will be delivered by Yamato Transport, Sagawa Express, or Japan Post. You cannot specify a delivery company.

Once your order has been shipped, you will receive an order completion email, so please check it. The email will contain your "customer's tracking number" so you can check the transportation status yourself. You can also check the shipping status under "Order History" on "My Page".
If the customer is not present at the time of delivery, please follow the delivery notification form posted by the delivery company to receive the product.
In the case of Nekoposu, the item will be mailed and delivered to the post (if it doesn't fit in the post, it will be returned).
If the item is not received within the storage period, it will be returned to the sender. Please note that the shipping charges incurred when re-shipping the product will be borne by the customer.
If the product has not been delivered even after one month has passed since your order date (or estimated delivery date for pre-ordered products), please contact us using the inquiry form on the site.

Address changes cannot be made after an order is completed.
Please check the shipping notification email that will be sent after the product is shipped, and then directly provide the shipping address to the carrier.
*Please note that even if you change the address on your My Page after completing your order, the shipping address will not change.
*If you change the shipping address to an address with a different delivery area, additional shipping fees will be charged.
Delivery will be on a cash-on-delivery basis, so please ask the carrier for details when you contact them.

■In the following cases, you may be able to change the address on the online store.

-If you have ordered a product with a future shipping date, such as a pre-order item, if you would like to check whether you can change the address, please contact us using the inquiry form, clearly stating your "old address" and "new address".

Since each order number will be shipped separately, we cannot accept any orders.

We are unable to accept requests for pick-up dates and delivery companies.

Please send an image of the defective product to the email address below within 7 days of receiving the product.

Once we have confirmed that the product is initially defective, we will exchange it for an identical, non-defective item.
Please note that we do not accept returns.

*Exchanges cannot be accepted in the following cases: - The product has been used - If it has been more than 7 days since the date of purchase - If the product has been damaged or soiled by the customer - In general, the product can be considered to be in good condition. In the case of minor manufacturing scratches, etc.

Please enter "Umeda Cypher STORE Initial Defective Issue" in the subject line of the email, and clearly state the following in the body of the email.
・Order number ・Name of the orderer ・Product name ・Size ・Color ・Defective condition

[Email destination]
info@umedacypher-store.com
*We receive messages 24 hours a day, but replies are only available on weekdays. ■We aim to respond within 3 business days (3 days excluding weekends and holidays).
If you do not receive a reply email, it may be due to your reception settings, so please contact us again using a different email address.
If you receive it via gmail, it may be automatically sorted to your spam folder, deleted folder, or other folders. If you do not receive a reply email in your inbox, please check your respective folders.

If you have forgotten your password, you can check it from the [Login] page.
After accessing the [Login] page, press the [Forgot your password] button, enter your registered email address, and press the [Send] button.
A "[Umeda Cypher STORE] Password Reset" email will be sent to your registered email address, so please check it.

We aim to respond within 3 business days (excluding Saturdays, Sundays, holidays, year-end and New Year holidays, and summer holidays).
If you do not receive a reply email even after waiting longer than that, the problem may be due to your reception settings, so please contact us again using a different email address.

We will read all emails containing opinions, requests, and impressions, and will use them as reference for future operations.
Please note that we do not receive replies.

*Replies to email inquiries will be sent from "info@umedacypher-store.com".

*Even if you send an inquiry email to the automatic delivery email address "noreply@umedacypher-store.com", we will not be able to confirm the content or respond as this is a delivery-only address.

*Please contact us well in advance for any inquiries regarding ordering operations.
Please note that if you contact us on the day before or on the day of the order deadline, we may not be able to respond in time.

<For customers using gmail> If you receive an email from gmail, it may be automatically sorted to your spam folder, deleted folder, or other folders.
If you do not receive a reply email in your inbox, please check your respective folders.

If your issue is not resolved after checking the [Frequently Asked Questions], please contact us using the email form.

*If you have already placed an order, please be sure to let us know your order number.
*Please refrain from inquiries regarding anything other than mail order.

Umeda Cypher STORE
"Contact Us
Reception 24 hours. However, replies are only available on business days (weekdays excluding Saturdays, Sundays, holidays, year-end and New Year holidays, and summer holidays)